GOTO Contact Center

GoTo Contact Center allows you to deliver better customer experiences and boost sales with a cloud contact center solution built for small- and medium-sized businesses.

 

Key Features:

• Cloud-based flexibility- Help your team be productive from home, the office, or wherever they work best.
• One-day deployment- Get up and running in one day with a seamless onboarding process.
• Hassle-free IT - Easily configure and manage your contact center solution in a simplified admin portal.
• Create better customer outcomes- Build the right workflow to deliver top-notch experiences and get customers the results they deserve. Route customer calls to the right agents and offer queue call-backs. Speed up outbound dialing or trigger pre-recorded voicemails. Switch seamlessly between voice, video, SMS*, and chat.
• Improve performance with data on demand- Get insights into team productivity and gauge customer satisfaction. See call analytics and stats like total talk time and wait time. Customize dashboards by agent or team. Find performance patterns and trends you can use to improve.
• Maintain a contact center without the headaches - Whether you have an IT team or you're doing it yourself, GoTo Contact Center makes admin easy. Configure call flows with drag-and-drop dial plan editor, assign access permissions, and make changes in a single, streamlined admin portal.
• Meet expectations and get results
  • Make informed business decisions with real-time analytics and reports
  • Coach agents and improve interactions with listen and whisper modes , plus call recording
  • Reduce hold times with callback queues
  • Improve call resolutions with intelligent call routing
• Save time and work smarter
  • Reduce idle time and increase active talk time with pre-recorded voicemail
  • Improve productivity and accelerate sales calls with outbound dialer
  • Switch seamlessly between voice, video, chat, and SMS - whatever your customers prefer
  • View performance and KPIs with customizable agent dashboards
• Build your perfect workflow
  • Easily configure call flows with a drag-and-drop visual dial plan editor
  • Easily integrate your CRM for up-to-date customer info and insights
  • Ease the IT admin burden by assigning permissions across team members
  • Configure multi-channel setup for voice, video, chat, and SMS

Available in 2 plans:

• GOTO Contact Center Core
• GOTO Contact Center Complete
• GOTO Contact Center Pro

For details, please contact us