GOTO Resolve

GOTO Resolve - refreshingly simple, all-in-one IT support, fortified with zero trust security for unparalleled ease and peace of mind.

Key benefits:

• Conversational ticketing - plugs IT support right into the messaging tools your teams are already using.
  • Create, manage, and close support tickets from within Microsoft Teams or Slack (coming soon!)
  • Start remote sessions over messaging
  • Use web-based ticketing, conversational ticketing, or a combination to fit your needs
• Mobile Device Support - Provide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.
  • Join sessions directly via SMS, PIN, link, or email
  • Chat with agents via web browser or app
  • Hand off or record mobile support sessions
• Security Architecture - Enterprise-grade security meets consumer-grade ease of use to securely keep your systems running.
  • Banking-grade encryption
  • Streamlined access management and provisioning
  • Multi-factor authentication, SSO, and more
• IT Automation - Unattended access and multi-session handling let agents and employees get more done, every day.
  • Push scripts and tasks
  • Leverage pre-written scripts
  • First-of-its-kind zero trust access controls with remote execution

For details, please contact us.