MANAGEENGINE ServiceDesk Plus

ManageEngine ServiceDesk Plus este un software help desk avand integrat managementul echipamentelor si bazat pe un cadru ITIL. Peste 20,000 manageri IT din intreaga lume folosesc ServiceDesk Plus pentru a administra departamentul de help desk si echipamentele IT.

Disponibil in trei versiuni:

• ServiceDesk Plus Standard - Help Desk
• ServiceDesk Plus Professional - Help Desk + Asset Management
• ServiceDesk Plus Enterprise - Help Desk + Asset Management + ITIL Ready

Beneficii:

* O singura interfata pentru a urmari si vizualiza toate resursele
* Audit hardware/software si urmarirea proprietatii resurselor
* Management integrat al achizitiilor si contractelor
* Urmarirea conformitatii si utilizarii licentelor software

Functii:

• Help Desk
  • Automatic Ticket Dispatch
  • Business Rules
  • Data Archiving
  • Email Commands
  • Help Desk Notifications
  • Help Desk Reports
  • Knowledge Base
  • Mobile Help Desk
  • Self Service Portal
  • Service Level Agreements
  • User Survey
• Asset Management
  • Change Management
  • Incident Management
  • Problem Management
  • Service Catalog
  • CMDB
• ITIL Ready
  • Asset Discovery
  • Agent Scanning
  • AD & LDAP Integration
  • Automated Password Reset
  • Contract Management
  • Multi Site Support
  • Software Asset Management
  • Purchase Order Management
  • Remote Control

Pentru detalii, va rugam sa ne contactati.