Simple IT - BEYONDTRUST Remote Support

BEYONDTRUST Remote Support

BEYONDTRUST Remote Support allows you to supercharge your service desk with secure access and support for any device, any system, from anywhere - including Windows, macOS, Linux, Android, & iOS.

BEYONDTRUST Remote Support features :

Remote Access Control - Access, diagnose, and fix devices on or off the corporate network, and deliver support with thick client, browser-based, or mobile access.
Jump Clients - Facilitate unattended access to systems and bring efficiency to your enterprise with mass deployments and just-in-time access.
Auditing & Compliance- Log all session activity for an unimpeachable audit trail, with real-time reporting, detailed video logs, and more.
Efficiency & Scale - Integrate with external directories to scale with infrastructure growth; make it simple with mass installers, canned scripts, and escalation features.
Customization & User Experience Controls - Brand your deployment's unique URL and client, customize portals, support invitations, watermarks, and surveys.
Integrations - Integrate Remote Support with your trusted CRM, ITSM, SIEM, and password tools; or, use our open API to create custom integrations.
Troubleshoot Seamlessly Across Platforms, On-or- Off-Network Devices - Go beyond with a remote support solution that can troubleshoot any device, anywhere. Remotely access servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, kiosks, and any other devices. Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
Oversee Active Remote Support Sessions - Manage support teams, supervise the distribution of session loads, transfer or take over support sessions, and monitor representatives' desktops with Remote Support Dashboard. Quickly know which representatives are idle, busy, available to take sessions, or have auto-assign turned off. Benefit from a visual overview of your entire team's status.
The Only FIPS 140-2, Level 1 Validated Remote Support Product - Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Deliver best-in-class support experiences - without relaxing enterprise security postures or impacting productivity. BeyondTrust offers the only remote support product with FIPS 140-2, Level 1 Validation. This achievement is relevant for organizations to which FedRAMP, FISMA, DoDIN APL, Common Criteria, HIPAA and HITECH healthcare regulations apply, as well as any other private or public sector organizations that prioritize security.